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Hey there, fellow angler! At Cheap Shimano Store (Profishinggearhub.com), we stand behind our gear just like you rely on your favorite rod and reel. We want you to be completely satisfied with your purchase. If something isn’t quite right, we’re here to help make it right.

Note: Due to hygiene and safety reasons, we cannot accept returns or exchanges on the following items:
  • Books, DVDs & Gifts: Once opened, these items are considered used and cannot be resold.
  • Fluorocarbon Leader & Braid: Fishing line products are cut to order and cannot be returned for hygiene and practical reasons.
All other items (rods, reels, combos, accessories) are eligible for return or exchange within the specified period, provided they are in new, unused, and original packaging.

Return & Exchange Timeframe

You may return or exchange most items within 15 days of receiving your order.

Conditions for Returns & Exchanges

  • Item must be unused, in its original condition, and in the original packaging.
  • Item must include all tags, manuals, and accessories.
  • A proof of purchase (order number) is required.
  • Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

How to Initiate a Return or Exchange

Follow these simple steps to get the process started:

  1. Contact Us: Within 15 days of delivery, email our support team at [email protected]. Use the subject line “Return/Exchange Request” and include your order number and reason for return.
  2. Wait for Approval: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and further instructions. Do not ship the item back without an RMA number.
  3. Pack and Ship: Securely pack the item in its original packaging, include the RMA number inside the package, and ship it to our address:

    Cheap Shimano Store Returns
    2032 Gorgas Street
    Montgomery, US 36106
  4. Processing: Once we receive and inspect the returned item, we will process your refund or exchange within 3-5 business days.

Refund Information

  • Refund Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Processing Time: Please allow 3-5 business days for us to process the refund after we receive the item. The time it takes for the refund to appear in your account will depend on your bank or payment provider (typically 5-10 business days).
  • Deductions: Original shipping costs are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you.

Damaged or Defective Items

If your gear arrives damaged or is defective, contact us immediately at [email protected]. We will arrange a replacement at no extra cost to you, including covering return shipping. Please include photos of the damage or defect in your email.

Return/Exchange Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Hello Profishinggearhub Team,

I would like to request a [return/exchange] for an item from my recent order.

  • Order Number: [Your Order Number]
  • Product Name: [e.g., Baitcast Combo, Electric Reel]
  • Reason for Return/Exchange: [Please provide details]

Please let me know the next steps at your earliest convenience.

Thank you,

[Your Full Name]

Questions? If you have any questions about our returns process, don’t hesitate to reach out to us at [email protected]. We’re always happy to help a fellow fishing enthusiast!

Tight lines and happy fishing!
– The Team at Profishinggearhub.com